About Lavelle Networks:Lavelle Networks, founded in 2015, is an enterprise networking software company, with over 100+ customers and several of them being in the Top 25 companies on the national stock exchange.
Their service:They offer network-as-a-service, where their own software is used to manage, optimize, and secure their customer networks across all the branch offices, data centers and cloud locations. Even their customers are able to interface with them using standard help desk tools rather than spending their time on trouble shooting.
The Key man:Shyamal Kumar, The co-founder & CEO, is the executive leader for this company, driving the vision and strategy for customer success, shareholder growth and employee engagement. He is a product leader, and has introduced product led growth concepts throughout the organization creating a deep sense of empathy for customer needs in all team members.
Their Customers:The finest enterprises across India are their customers, from the largest e-commerce network, to the largest public sector banking network, the top insurance networks, and several financial, retail and logistics companies. Their customers are widely recognized global brands too.
Originality & Uniqueness:Their software technology, and product architecture is built for scale and performance, and they have been able to build the largest networks in India for the last several years.
Future goals & Vision:
Their vision is to provide the best network experience across any device, application and cloud to all the customers.
Success for them means their customers have a great experience, and investors are growing with them.They are also in the Top 3 solutions today in enterprise SD-WAN.
Challenges :The challenge was keeping the field support going during the biggest disruption of this decade in logistics – the National lockdown. They also completed one of their largest projects at this time, displaying remarkable skills in planning and execution.
Digital marketing and technology:Enterprises world over are re-inventing themselves to face more and more digital and agile competition.No matter what products you are building – you are surrounded by world class competition, so using immersive technologies is fundamental to not just getting ahead, but to survival itself.
Cyber security threats:They realized that processes and systems are at the core of security, because a breach is rarely because the attacker tried something new, it is almost always because you left a door open causing the security breach to happen. So from the word go – they had robust security processes. The next thing is to get security issues addressed when they are found or reported, not when you have a release cycle. When a customer reports an issue that they need fixed, they do it right away.
“Innovation needs to be driven for customer success, that your business is built on strong foundations.”
You must start with driving a culture of customer success within the organization. Implementing a CX technology or digital applications can only do so much only when your team knows what it means to have great customer experience.