ABOUT HEALTH CENTRELabaid Cancer Hospital & Super Specialty Centre is a completely integrated multidisciplinary cancer hospital at the forefront of medical technologies and expertise in Bangladesh. The lack of quality treatment and the suffering of the patients in Bangladesh inspired the visionary leader Dr. A M Shamim to set a new trend in treatment for Bangladeshi patients. As a result, LABAID Diagnostic was established with the belief that a cure is the result of an accurate Diagnosis with the best possible care.Today LABAID is one of the leading groups of companies in the country which includes the business of healthcare, pharmaceuticals, financial, education, Argos, etc.
ABOUT THE MANAGING DIRECTOR, SAKIF SHAMIMMr. Sakif Shamim has done MSC in Major Programme Management from the University of Oxford (UK), an MBA from the University of Chicago (USA), and a BBA from BRAC University. Master in clinical operation from Harvard Medical School. Currently, he is serving as the Managing Director of Labaid Cancer Hospital and Super Speciality Centre and the Deputy Managing Director of Labaid Group, Bangladesh.Recently, he got honored with Asia’s Greatest Brands & Leaders Award 2021-2022, and Growing Business Award 2022 for the greatest brands and Leaders in Asia and Featured in Forbes Asia 100 to watch in Leadership, ‘Game Changer’ by Indian magazine Business Today, CEO Insights presents the Top 10 Leaders in Bangladesh – 2022 award and Most Promising Leader – Healthcare, Bangladesh by Global Brands Magazine AWARDS–2022, iSuccess Awards Dubai Edition presents ’Healthcare Entrepreneur of the Year in Asia’. Also, he is a founder of Life Plus Bangladesh Ltd. Lifeplus Bangladesh is a healthcare app for maintaining efficient and interactive healthcare with patients.
ABOUT SERVICES OFFEREDthey are providing modern cancer treatment facilities like chemotherapy, Immunotherapy, Target therapy Hormone therapy, Gene therapy, and Radiotherapy technique like – 3DCRT, IMRT, IGRT, Rapid arch, SRS, SBRT, Brachytherapy, Electron Beam therapy under one roof that will prevent roaming of patients errantly in home and abroad.They have a very experienced dedicated Oncology team of Medical, Radiation, surgical, and Gynecological oncologists. Medical Physicist, Radiologist, Pediatric Oncologist, Haemato-Oncologist, fully equipped pathology Lab, ICU, HDU, 6 advanced modular OT, Multi-Organ transplant program, Bone Marrow Transplant Center, Dialysis Centre, Palliative care and Psychotherapy Centre, 24/7 Emergency Pharmacy service and all Super specialty in patient departments.
Hybrid Modular Green OT
In the world of Operation Theatres, Modular Operation Theater is a state-of-the-art system where all modern technologies are introduced to provide the best surgical care to the patient. Modular Operation Theater has Laminar Air Flow, AHU and HEPA Filter which purifies the air inside the operation theater and maintains the quality of surgical care.
Labaid Cancer Hospital and Super Speciality Centre has multiple state-of-the-art Hybrid Modular Green operation theaters, each equipped with anesthesia machines that strive for excellence, cool operating lighting fixtures, a high-efficiency air filtering system, central gas as well as suction, an image intensifier, electrosurgical unit, among other things. Operating rooms have strong infection prevention and control procedures and are staffed by skilled professionals of anesthesiologists, technicians, and nurses. These procedures ensure that patients receive the highest possible level of protection during and after the operation.
HDU – High-dependency unit
High dependency unit is a specialized facility that uses a wide range of equipment, monitoring devices and supportive treatments to assist with the care of our patients. HDUs are wards for people who need more intensive observation, treatment and nursing care than is possible in a general ward but slightly less than that given in intensive care. HDUs are specialist wards providing intensive care (treatment and monitoring) for people who are in a critically ill or unstable condition.
In Labaid Cancer Hospital and Super Speciality Centre, we have well equipped HDU unit where patients will get high-level care to patients who are suffering from single organ failure, except for respiratory failure requiring mechanical ventilation. The HDU consists of 07 beds. We provide care for patients with a variety of medical and surgical conditions and admit both emergency and planned admissions.
ICU – Intensive care unit
Intensive care is needed if patients are seriously ill and requires intensive treatment and close monitoring, or if they’re having surgery and intensive care can help them recover. Intensive care units (ICUs) are our special wards that provide treatment and monitoring for admitted patients. We have well equipped 10 bedded ICU unit. All the ICU bed is used advanced features with the cutting-edge technology.
Patients on an ICU will be looked after closely by our expert and well-trained team to provide seamless services.
Mr. Sakif Shamim stated “I’m truly satisfied and content in whatever I’m doing and I think this is the way forward. I don’t have any regrets about what I have done for the growth and development of the hospital. This cancer hospital is the best for the society and for the people of Bangladesh”.
OBJECTIVES OF LABAID CANCER HOSPITAL
Labaid Cancer Hospital and Super Specialty Centre aim to be the pioneer in changing the perception that quality care for cancer patients provided by private hospitals is beyond the reach of common people. With the choice of cost-effective care and a wide range of services and facilities to choose from, they are contributing to the overall development of the health sector of our country.
CHALLENGES FACED BY LABAID DURING THE PANDEMIC
Cancer patients were vulnerable because their treatment procedure is highly risky and may impact their immune systems. That’s why the coronavirus situation has been a big challenge for cancer patients as well as cancer hospitals. If any cancer patient was infected with Covid-19, they might be at life risk and fear hospital treatment. To improve this situation, they strictly monitored international coronavirus protocols and health safety policies.
People/ patients had started taking treatments in their own country with cross-border travel resections. The virtual mode has come up in a big way.
The Labaid Cancer Hospital and Super Speciality Centre in Dhaka is the first comprehensive cancer care facility in Bangladesh. It was established with a vision to provide affordable healthcare services with a spirit of patient-centricity and ethical practice.
Some of the future endeavors are as follows :
- 30 peripheral cancer centers
- 500 bedded hospital and medical college at Purbachal
- Mother and child hospital
- 100 bedded hospital at Chittagong
TECHNOLOGIES AND ITS IMPACT(s)
They are using the latest cancer therapy such as genome therapy, and immunotherapy hormone therapy. Highly trained Laboratory Technologists using state-of-the-art technology. World-class surgical and diagnostic facilities with 8 Modular Operation theaters, and Upcoming robotic surgery.
- Experienced Specialist Consultants Modern Oncology set up in one umbrellaed-As
- Hormonal Therapy
- High Tech. Machinery
- Dedicated modernized laboratory for Cancer Diagnosis
- Expert oriented fully equipped Pathology Lab
- At the prime center of Dhaka
- 14-story modern building facility at the center of Dhaka.
- 180+ Inpatient beds, Emergency facilities, ICU, HDU, Dialysis, and Palliative care.
MOST SATISFYING OBJECTIVE OF THEIR HOSPITAL
With the right harmony of 30 years of trust and the legacy of Labaid and modern leadership in healthcare, this hospital is aiming to revolutionize the overall cancer treatment and care of Bangladesh. They are committed to being the true partners for the health needs of the community, ensuring that along with guidance, attention, and care, expertise is delivered with cutting-edge technology and precision.
OPINION ON SUCCESS
Mr. Shamim stated “ I define success as fulfilling my role in my team and the company. I trust what I’m doing and think this is the way forward. I am capable of achieving the company’s goals, and so I am managing toward completing my role as effectively as possible”.
RECOMMENDATIONS FOR THE READER’S
A customer experience, satisfaction strategy is every company’s approach to creating the best possible customer experience in our unique case. While customer experience will vary from customer to customer, depending on the extent of their interaction, who they speak to and what their general expectations are from businesses in the healthcare sector, there’s a lot we can do to make it consistently high in quality. That’s where customer experience strategy comes in.